Privacy Policy

Effective Date: November 9, 2025

Last Updated: November 9, 2025

1. Introduction

Welcome to Kannu Customer ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our taxi booking mobile application.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our app:

• Phone Number: Required for account registration and OTP verification
• Name: To personalize your experience and for booking purposes
• Profile Information: Optional details you provide in your profile

2.2 Location Information

We collect location data to provide our core services:

• Current Location: To set pickup points and show nearby drivers
• Destination Location: To complete your booking and calculate fares
• Trip Route: GPS tracking during active rides for safety and service quality

2.3 Booking Information

• Pickup and drop-off locations
• Date and time of bookings
• Trip details and preferences
• Cab type selection

2.4 Device Information

• Device model and operating system
• App version
• Device identifiers for app functionality

2.5 Automatically Collected Information

• App usage data and interactions
• Error logs and crash reports
• Performance metrics

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process and fulfill your taxi booking requests
• Account Management: To create and manage your user account
• Location Services: To match you with nearby drivers and track your rides
• Communication: To send booking confirmations, updates, and important notifications
• Safety: To ensure the security of rides and resolve disputes
• Customer Support: To respond to your inquiries and provide assistance
• App Improvement: To analyze usage patterns and enhance our services
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

4.1 With Drivers

We share necessary information with assigned drivers including:

• Your name and phone number
• Pickup and drop-off locations
• Real-time location during active rides

4.2 Service Providers

We may share information with trusted third-party service providers who help us operate our app, including:

• Cloud hosting services
• SMS/OTP verification services
• Analytics providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect user safety

4.4 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

5.1 Data Storage

• Your data is stored securely on our servers
• Location data is stored only for completed trips and service records
• We retain your data as long as you maintain an active account

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure
• Regular security audits
• Access controls and authentication

Note: While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through the app's profile section.

6.2 Location Permissions

You can control location access through your device settings. However, disabling location services will limit app functionality.

6.3 Notifications

You can manage notification preferences in the app settings or device settings.

6.4 Account Deletion

You have the right to delete your account and associated data. See our Account Deletion page for instructions.

7. Data Retention

We retain your information for the following periods:

• Active Accounts: Data is retained while your account is active
• Trip History: Booking records are kept for 3 years for legal and operational purposes
• Deleted Accounts: Most data is deleted within 30 days of account deletion request
• Legal Requirements: Some data may be retained longer if required by law

8. Children's Privacy

Our app is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications (if provided)
• Updated "Last Updated" date at the top of this page

Your continued use of the app after changes constitutes acceptance of the updated policy.

10. Third-Party Services

Our app may contain links to third-party services or use third-party SDKs. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Contact Us

13. Your Consent

By using Kannu Customer app, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.