Terms & Conditions

Effective Date: November 9, 2025

Last Updated: November 9, 2025

1. Acceptance of Terms

Welcome to Kannu Customer. By accessing or using our mobile application, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Kannu Customer is a taxi booking platform that connects passengers with independent drivers. We provide the technology platform but do not operate as a transportation carrier.

2.1 Our Role

• We facilitate connections between passengers and drivers
• We provide the app technology and platform
• We do not employ drivers or own vehicles
• Drivers are independent service providers

3. User Eligibility

To use Kannu Customer, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete registration information
• Have a valid phone number for OTP verification
• Comply with all applicable laws in your jurisdiction

4. Account Registration and Security

4.1 Account Creation

• You must register with a valid phone number
• Provide accurate personal information
• Complete OTP verification process
• Maintain one account per user

4.2 Account Security

• You are responsible for maintaining account confidentiality
• Notify us immediately of any unauthorized access
• Do not share your account with others
• We are not liable for losses due to unauthorized use

5. Booking and Using Services

5.1 Booking Process

• Enter pickup and drop-off locations accurately
• Select appropriate vehicle type
• Review fare estimates before confirming
• Be present at the pickup location at scheduled time

5.2 Cancellations

• You may cancel bookings through the app
• Cancellation fees may apply as per policy
• Repeated cancellations may affect account standing

5.3 Location Services

• You must enable location services for app functionality
• Accurate location is essential for service delivery
• GPS tracking is active during rides for safety

6. User Conduct and Responsibilities

6.1 Prohibited Activities

You agree NOT to:

• Use the service for illegal purposes
• Harass, abuse, or harm drivers or other users
• Provide false information during registration or booking
• Attempt to manipulate fares or booking systems
• Reverse engineer or copy the app
• Use automated systems to access the service
• Transport illegal goods or substances
• Damage vehicles or property

6.2 Passenger Responsibilities

• Treat drivers with respect and courtesy
• Follow vehicle rules and local laws
• Be ready at pickup location on time
• Report any incidents immediately
• Leave vehicles in good condition

7. Fares and Payment

7.1 Pricing

• Fares are calculated based on distance, time, and vehicle type
• Estimates are provided before booking confirmation
• Final fares may vary due to route changes or traffic
• We reserve the right to adjust pricing

7.2 Payment

• Payment methods accepted as shown in the app
• You authorize charges for completed trips
• Payment processing is handled securely
• Refunds are processed as per our refund policy

8. Intellectual Property

All content, features, and functionality of Kannu Customer app are owned by Bhoomi TechZone and protected by intellectual property laws.

8.1 Our Rights

• App design, logo, and branding are our property
• Software code and algorithms are proprietary
• You receive a limited license to use the app

8.2 User License

• Non-exclusive, non-transferable right to use the app
• For personal, non-commercial use only
• License can be revoked if terms are violated

9. Limitation of Liability

9.1 Service Disclaimers

Kannu Customer is provided "as is" without warranties:

• We do not guarantee uninterrupted service availability
• We are not responsible for driver actions or behavior
• We do not warrant accuracy of ETAs or fare estimates
• Technical issues may affect service quality

9.2 Liability Limitations

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our liability is limited to the amount paid for the specific trip
• We are not liable for driver negligence or accidents
• You use the service at your own risk

9.3 Insurance and Safety

• Drivers should maintain appropriate insurance
• Report safety concerns immediately
• We are not responsible for accidents or injuries during trips
• Contact emergency services for urgent situations

10. Indemnification

You agree to indemnify and hold harmless Kannu Customer and Bhoomi TechZone from any claims, damages, or expenses arising from:

• Your use of the service
• Violation of these terms
• Violation of any third-party rights
• Your conduct during trips

11. Privacy

Your use of the app is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

12. Termination

12.1 By You

• You may delete your account at any time
• See our Account Deletion page for instructions

12.2 By Us

We may suspend or terminate your account if:

• You violate these terms
• You engage in fraudulent activity
• Your conduct poses safety risks
• Required by law or regulation

12.3 Effect of Termination

• Your right to use the service ends immediately
• Outstanding payments remain due
• Certain data may be retained as per Privacy Policy

13. Dispute Resolution

13.1 Contact First

If you have any disputes, please contact us first at support@kannu.com. We will attempt to resolve issues amicably.

13.2 Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in the applicable jurisdiction.

14. Changes to Terms

We reserve the right to modify these terms at any time:

• Changes will be posted in the app and on this page
• Significant changes will be notified to users
• Continued use constitutes acceptance of modified terms
• Last updated date will be changed accordingly

15. General Provisions

15.1 Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and Kannu Customer.

15.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

15.3 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment

You may not transfer your rights under these terms. We may assign our rights to any successor or affiliate.

16. Contact Information

17. Acknowledgment

By using Kannu Customer app, you acknowledge that:

• You have read and understood these Terms & Conditions
• You agree to be bound by these terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws